01
Tell us about the problem
Share the brand and model, what has changed, and whether the device has been damaged. This helps us discuss the right next step.
Support for your current device
No sound, charging trouble or an uncomfortable fit? Tell us what is happening. AWC can help you explore servicing and repair options for your model.
Plan a visit to the shop →01
Share the brand and model, what has changed, and whether the device has been damaged. This helps us discuss the right next step.
02
Contact us before bringing the device to our Queen's Road shop. Ask about any assessment charge, repair estimate and parts availability.
03
Agree the proposed work, cost and expected time. Ask what checks and support are included when you collect the device.
Check the power and charging instructions in your device manual. Follow the manufacturer's cleaning guidance and avoid opening the casing or attempting an internal repair. Tell us if the device is wet or visibly damaged before charging or using it again.
A change in your hearing is different from a device fault. Sudden hearing loss needs urgent medical attention; do not wait for a hearing aid repair. Read NIDCD guidance on sudden hearing loss.